Privacy policy

Last updated: 29/10/2026

At French Admin Assistance, your privacy matters. This policy explains how we collect, use, and protect your personal information, and your rights under the GDPR.

1. Who We Are

We’re Andy and Gemma Corby Thomas, owners of French Admin Assistance.
We help expats navigate French administration, based in the Dordogne, France.

If you have questions about how we handle your data, please contact us:
corby.thomas@frenchadminassistance.com

2. What Information We Collect

We collect personal information when you:

Fill in our contact form

Email or call us

Book a service

Submit documents for admin support

This may include your name, email, phone number, address, and any documents or details you provide regarding your administrative needs.

We do not collect sensitive data unless you choose to share it for the purpose of the service (e.g. residency documents, healthcare forms).

3. How We Use Your Information

We use your information to:

Respond to your enquiries

Provide our admin support services

Keep records of your project or request

Send invoices and payment confirmations

Improve our service

We do not send marketing emails unless you’ve opted in.

4. Legal Basis for Processing (GDPR)

Under GDPR, we process your data on the following bases:

Contract – to provide a service you’ve requested

Legitimate interest – to run our business efficiently

Consent – if you’ve opted into something specific (like a newsletter)

5. How We Store & Protect Your Data

We store your data securely using password-protected devices and secure cloud storage.
We never share your information with third parties unless required by law or with your explicit permission.

We retain your data only as long as necessary to deliver your service and meet any legal obligations.

6. Your Rights (Under GDPR)

You have the right to:

Access the personal data we hold about you

Ask us to correct or delete it

Withdraw your consent at any time

Lodge a complaint with a data protection authority

To make a request, simply contact us at corby.thomas@frenchadminassistance.com.

7. Cookies & Analytics

We may use basic cookies to help the website run smoothly and track general site activity (e.g. which pages are most visited).
We do not use advertising cookies or collect personal browsing data.

You can manage cookies in your browser settings at any time.

8. Third-Party Services

If you click a link to a third-party website (such as a visa office or utility provider), we are not responsible for that site’s privacy practices. Please check their policies separately.

9. Changes to This Policy

We may update this policy occasionally. The latest version will always be on this page with the date updated at the top.